General Questions
Find clarity and comfort as you begin your journey with us. We believe in transparent care that reduces uncertainty and supports your well-being from the very first step.
What can I expect during my first therapy session?
Your first session is a safe harbor for open conversation. We focus on listening to your history, discussing your goals, and building a foundation of trust. It is a collaborative process designed to ensure you feel heard and supported as we outline a path forward together.
Is my information kept confidential?
Absolutely. We uphold the highest standards of professional ethics and legal confidentiality. Your privacy is paramount, and anything shared within our sessions remains protected. We provide a secure, compassionate environment where you can speak freely and without reservation.
How many sessions will I typically need?
Growth and healing are deeply personal timelines. While some clients find clarity in a few sessions, others benefit from ongoing long-term support. We will regularly review your progress and adjust our frequency to match your evolving needs and restorative goals.
Do you offer virtual therapy options?
Yes, we offer both in-person sessions at our Strathmore clinic and secure, HIPAA-compliant virtual therapy. This flexibility allows you to access care from the comfort of your own home, ensuring consistent support regardless of your schedule or location.
Booking & Appointments
How do I book an appointment?
Booking is simple. You can use our secure online portal for 24/7 real-time availability, or call our Strathmore office during regular clinic hours to speak with our care team.
What is the cancellation policy?
We require at least 24 hours' notice for all cancellations or reschedules. This policy honors our practitioners' time and allows us to offer the session to others on our waiting list.
Are evening or weekend slots available?
Yes, we understand that life is busy. We offer extended evening hours and limited Saturday appointments to provide flexible care that fits your personal schedule.
Can I request a specific therapist?
Absolutely. You can select your preferred provider when booking online. If you are unsure who is the best fit, our admin team is happy to offer a recommendation based on your specific needs.
Safety First
Your Health & Comfort
What if I feel anxious or unsure about coming to a session?
Feeling nervous about starting therapy is very common, and you’re not alone. We’ll move at a pace that feels comfortable for you, and there is no pressure to share more than you’re ready for. Your therapist will take time to explain what to expect, answer your questions, and help you feel grounded and supported before you begin.
Is my session information kept private?
Absolutely. Confidentiality is the cornerstone of our practice. We adhere to strict health privacy laws and use encrypted, secure software to protect all your records and communications.
What happens if I feel sick before a session?
We ask that you stay home and prioritize your recovery. To ensure you still receive care, we can instantly transition your in-person session to a secure video appointment at no extra cost.
Coverage
How does insurance billing work?
We provide direct billing to most major private insurance companies. If your specific provider isn't supported, we issue detailed receipts for easy manual reimbursement.
Pricing & Payments
Investment
What are your session fees?
Sessions vary in price and duration. We believe in high-quality, accessible care with clear, transparent pricing for every specialized service we offer.
Policy
What are your cancellation terms?
Life happens. We offer a flexible 24-hour cancellation policy. If you need to reschedule, please let us know at least one day in advance to avoid a missed session service fee.